ARRIVAL AND DEPARTURE HOURS OF THE HOTEL?
What are the opening hours in your hotel?
We are open 24 hours a day.
Is there a minimum age required to book your hotel?
Yes, All rooms must be occupied by at least one resident of at least 18 years old.
What are the procedures for checking in upon my arrival?
Your reservation document and your identity documents.
At what time can I take the key to my room?
Customers are expected from 2 p.m. If you want to arrive before, you can leave your luggage with the receptionist and enjoy your day.
At what time do I have to vacate the room?
Customers must return the key no later than Noon on the day of departure. You can leave your luggage to the receptionist and enjoy your day.
I arrive early at the hotel, can I have the key to my room as soon as I arrive?
Early check-in is only possible subject to availability with an additional charge. We cannot guarantee them. If this is one of your requirements, you are advised to book the previous night.
My plane is at 5 p.m. on the day of my departure: can I use my room until then?
Late check-out is only possible subject to availability with additional charges. We cannot guarantee them. If this is one of your requirements, you are advised to book the following night.
I don't want to pay extra for early check-in or late check-out?
We have a luggage storage service, our lounge is there to welcome you, or you can visit the city and collect your luggage until very late at night!
I arrive very late at night, until what time is my room guaranteed?
Your room is guaranteed for late arrival by your valid credit card.
HOTEL FACILITIES AND SERVICES
Can I leave my luggage at the hotel?
Yes, we can safely store your luggage in our locker on the day of your arrival or departure.
Does the hotel have parking?
No, but public parking is available (with supplementary) less than 10 minutes' walk from the hotel:
Address: 20 Boulevard Malesherbes 75008 PARIS
google map link : https://goo.gl/maps/1aVDVvqFmG6CJeYf8
for any further information : phone: + 33 1 42 65 06 11
Book me a parking space?
You can contact the nearest car park directly:
Address: 20 Boulevard Malesherbes 75008 PARIS
google map link : https://goo.gl/maps/1aVDVvqFmG6CJeYf8
for any further information : phone: + 33 1 42 65 06 11
Can we come with my pet?
Although we value pets very much, we do not admit them to the hotel.
Is there valet parking?
Unfortunately, our structure is currently not suitable for this type of service.
Do you have a Business center space?
No, the hotel does not have a business center.
Is there an elevator?
No, there is no elevator. Access only by stairs.
Can you book us a taxi to the airport?
Yes, of course, but it is best to order it the day before.
We arrive by plane / train: Does your hotel offer transfer?
We have a partnership with a company for transfers from the hotel to the airports, but the transfer is not offered!
ROOM EQUIPMENT
Do you have smoking rooms?
Smoking is prohibited throughout the property. The rooms respect French laws: the fire prevention system detects any smoke and goes off. We will be grateful if you think of the next guest who will come and stay in the same room!
Is there a telephone in the rooms?
Yes, a telephone is present in each of the rooms, communications can be transmitted to you.
What is the cost of the phone call?
All calls are billed according to the recipient.
A wake-up service is possible?
Yes, we can provide a wake-up call at any time.
Do you have hair dryers?
Yes, all of our rooms are equipped with hair dryers. If you bring your own or any other styling system, the voltage is 220V.
Do you provide towels?
Yes, a large and a small towel, as well as shampoo-shower gel and soap.
How much / how / who does the cleaning?
The room service takes care of cleaning your room daily between 9 a.m. and 3 p.m.,if you would like us to intervene at another time, we invite you to approach reception, by dialing 9, from your room telephone.
Do you offer in-room movie rentals?
No, this service is not available at the hotel. However, around 30 TV channels are available in the rooms.
What TV channels are available in the room?
All of our rooms are equipped with a flat screen TV. You have all the french channels.
Are the rooms air conditioned?
Yes, all rooms are air conditioned.
Is a coffee machine or kettle installed in the rooms?
The rooms do not have this service; however, you can contact our Reception by dialing 9 on your phone, drinks can be brought to your room (with supplement).
Is it possible to choose a room with a bath?
Yes only a few. We cannot guarantee that your preference will be met. Indeed, we have tried to reconcile the preferences of our customers and ecology by privileging the shower to the bathtub. Please contact us to check availability.
Is there a laundry service in the establishment?
We provide you with an iron and an ironing board, if you wish to clean your laundry: the nearest laundry is at 4 rue Surene.
Is your hotel suitable for people with reduced mobility?
Sorry, our hotel has no room suitable for people with reduced mobility.
Do you have connecting rooms?
Yes, the hotel has connecting rooms. Please contact us to check availability.
MINOR / CHILD STAY
What is the minimum age required to reserve a room?
All rooms must be occupied by at least one resident aged 18 or over. Children must not be left alone.
If I am traveling with a child, can I request a cot?
We have a cot for children under two years old. Beyond that, the child will stay in a regular bed. For example, for a couple and a three-year-old child, you will stay in a family room. Please contact the hotel for any request for a baby cot.
Do you have baby cots?
Yes, the service is free for children under 2 years old, please let us know when you make your reservation, for our organization.
In which rooms can an extra bed be added?
It depends on availability, to be seen when booking.
Do you have adjoining rooms?
Yes, the hotel has adjoining rooms. Please contact us to check availability.
Do you have a bottle warmer?
No, but we take care of heating the bottle whenever you want 24 hours a day.
CONNECTIVITY
Does the hotel have Wi-Fi access?
Yes, free wireless Internet access (Wi-Fi) is available throughout the hotel, common areas, living room, breakfast room.
Can I connect to the Internet in my room?
Yes, all our rooms have free WI-FI connection, you can surf at high speed. Instructions for use will be provided to you upon arrival.
Is there a public computer or tablet in the Hotel?
No, there is no public tablet computer at the hotel.
BREAKFAST
What does breakfast consist of?
When you wake up, the breakfast room at Hotel La Sanguine welcomes you.
Start the day gently with a continental breakfast served from 6:30 a.m. Until 10:30 a.m.
The menu: coffee, several varieties of tea, herbal teas, milk, chocolate, orange juice, baguette, pastries, jams, Nutella, sweet butters and yogurts.
Early riser or late riser, at what time can I have my breakfast?
Self-service breakfast is available from 6:30 am to 10:30 am each day. For extended hours, do not hesitate to inquire at reception.
I haven't made a reservation for breakfast. Can I take it?
On request from our receptionists, access the breakfast room and enjoy our delicious pastries, as beautiful as they are delicious.
At what time is breakfast served in the room?
It is served from 6:30 a.m. To 10:30 a.m.
I am allergic to certain foods, what can you suggest?
We do not have products suitable for restricted diets.
Is breakfast included in the price of the room?
Breakfast is extra.
BUSINESS
Is it possible to leave early in the morning?
Our reception is open 24 hours a day, you can pay as soon as you arrive to save you time!
From what time is the breakfast room open?
The breakfast room is open from 6:30 am.
Is there Wi-Fi in all the rooms?
Yes, free wireless Internet access (Wi-Fi) is available throughout the hotel, common areas, living room, breakfast room.
Where can I change money?
Several exchange offices are located on 8 boulevard de la Madeleine.
Do you have a conference room?
No, this service is not available at the hotel.
SAFETY / HYGIENE
What to do with my personal belongings? What happens in the event of theft?
Your room is secured by your key and a small digital combination safe.
Is the establishment secure against Covid 19?
We have implemented measures within the Hotel. Our top priority is the safety of our customers and staff.
We have implemented all the barrier gestures and are following all the recommendations.
We use dry steam at 120 ° C to disinfect our entire establishment with a dry steam of saturated water which has cleaning, degreasing, disinfecting, bactericidal and fungicidal properties.
TRANSPORT ACCESS
I am lost, help me! How to come ?
Call our reception on 33 1 42 65 71 61 by phone or WhatsApp, we are always at your disposal, ready to guide you!
Where to take the taxi to come to the hotel?
Paris is served by six stations located in the city center and 3 airports located outside the city. From these points, one can take public transport or board one of the taxis that park in front of each station / airport. You can also stop a taxi on the street.
The hotel is served by public transport?
Yes, there are many possibilities available to you:
METRO
Madeleine 150 m
- Line 8 Balard / Créteil Pointe du Lac
- Line 12 Mairie d'Issy / Aubervilliers Front Populaire
- Line 14 Mairie de Saint Ouen / Olympiades
Concorde 250 m
- Line 1 Chateau de Vincenne / La Défense
- Line 8 Balard / Créteil Pointe du Lac
- Line 12 Mairie d'Issy / Aubervilliers Front Populaire
Bus
Stations : get off at "Cours la Reine", "Madeleine" or "Concorde"
Lignes : 24, 42, 52, 72, 73, 84 et 94
RER
- RER 'B' "GARE DU NORD": take Metro 4 direction "MAIRIE DE MONTROUGE" get off at "STRASBOURG SAINT DENIS", and transfer to Metro 8 direction "BALARD", get off at "MADELEINE", exit "Eglise". You have just a few steps to walk to the hotel.
- RER 'A' "AUBER": take bus 42 at "OPERA-SCRIBE" direction "HOPITAL EUROPEEN GEORGES POMPIDOU", get off at "MADELEINE-VIGNON". You have just a few steps to walk to the hotel.
- RER 'E' "HAUSSMANN SAINT LAZARE" : take bus 42 "OPERA-SCRIBE" direction "HOPITAL EUROPEEN GEORGES POMPIDOU", get off at "MADELEINE-VIGNON". You have just a few steps to walk to the hotel.
BY SNCF TRAIN
- "GARE SAINT LAZARE" 0,6 km: take Metro 12 direction "FRONT POPULAIRE", get off at "MADELEINE" exit "Eglise". You have just a few steps to walk to the hotel.
- "GARE DU NORD" 2,6 km: take Metro 4 direction "MAIRIE DE MONTROUGE", get off at "STRASBOURG SAINT DENIS" and transfer to Metro 8 direction "BALARD", get off at "MADELEINE" exit "Eglise". You have just a few steps to walk to the hotel.
- "GARE MONTPARNASSE" 3,4 km: take Metro 12 direction "FRONT POPULAIRE", get off at "MADELEINE" exit "Eglise". You have just a few steps to walk to the hotel.
- "GARE DE LYON" 4,7 km: take Metro 14 direction "SAINT LAZARE", get off at "MADELEINE" exit "Eglise". You have just a few steps to walk to the hotel.
FROM AIRPORT
- From "ROISSY CHARLES DE GAULLE" airport, take RER 'B' to "GARE DU NORD" or take the "ROISSY BUS" shuttle service, which leaves frequently to "OPERA". From Metro station "OPERA" take Metro 8 direction "BALARD", get off at "MADELEINE" exit "Eglise". You have just a few steps to walk to the hotel.
- From "ORLY" airport, 2 possibilities:
1- Take Tramway T7 to "VILLEJUIF LOUIS ARAGON" and transfer to Metro 7 direction "LA COURNEUVE 8 MAI 1945", get off at OPERA and transfer to Metro 8 direction "BALARD", get off at "MADELEINE" exit "Eglise". You have just a few steps to walk to the hotel.
2- Take the "ORLY BUS" shuttle service to "DENFERT-ROCHEREAU" and transfer to Metro 4 direction "PORTE DE CLIGNANCOURT", get off at "STRASBOURG-SAINT-DENIS" and transfer to Metro 8 direction "BALARD", get off at "MADELEINE" exit "Eglise".You have just a few steps to walk to the hotel.
- From "BEAUVAIS" airport a shuttle service leaves frequently to "PORTE MAILLOT". There take Metro 1 direction "CHATEAU DE VINCENNES" to "CONCORDE", transfer to Metro 8 direction "CRETEIL POINTE DU LAC", get off at "MADELEINE" exit "Eglise". You have just a few steps to walk to the hotel.
RATES AND CONDITIONS OF MODIFICATION AND CANCELLATION
How do I know the price of my future room?
Simply by calling us or by doing a simulation in the "Reserve" search engine and entering the desired dates of stay.
Do I pay more by booking directly on your official website?
We remind you that our establishment being independent, you will always find the best offer on our site.
Why is the price cheaper on your website?
You will always get the best price directly with the hotel. Our website is our official online point of sale, no intermediary is involved in this marketing process.
How to book a room on the site?
Nothing's easier ! And in addition, several possibilities are available to you - via our official website by searching for the "Reserve" tab: Enter the desired dates of stay then you can select the available offers.
How can I be sure that my reservation has been taken into account?
Thanks to your reservation confirmation, which you can consult in your mailbox: you will receive a confirmation email immediately after your reservation on the email address provided.
Is my reservation guaranteed?
Our hotel systematically sends a booking confirmation email. If you have a modification to make, that you wish to add details or to review your reservation, please refer to the clauses of the contract.
Can the date be changed?
In some cases yes. Depending on our availability and if you have selected our flexible offer, your reservation allows you to change the date, subject to conditions (see conditions of the offer). In such cases, we do not give preferential treatment. If a reservation has been entered inadvertently, please contact reception immediately.
I've changed my mind, what should I do?
In some cases you can cancel or change without penalties. Depending on our availability and if you have selected our flexible offer (see offer conditions), your reservation allows you to change the date. In such cases, we do not give preferential treatment. You should refer to your personal travel insurance.
Is giving your credit card number necessary or even compulsory when making my reservation?
We cannot register and guarantee your reservation without entering your bank details.
Is my account debited automatically and immediately at the time of booking or do I have to pay for my stay when I arrive at the hotel or when I leave?
For reservations made directly on the official hotel website, this is only a reservation guarantee, you will be cashed on your arrival at the hotel.
What are the accepted payment methods?
The accepted payment methods are: cash, CB, Visa, Mastercard, American Express. Cheques are not accepted.
When is my card debited?
Your card guarantees the reservation. The hotel performs a pre-authorization, which is not a debit.
Can I pay in installments?
No.
I have a question about / I don't understand my bill: who should I call?
The reception services are at your disposal and will find your billing very quickly, do not hesitate to contact them!
AMENITIES NEAR THE HOTEL
Where to jog in Paris?
We have selected a site for you which gives the best routes for running in Paris: https: //www.redbull.com/fr-fr/meilleurs-parcours-course-paris
Can I store my bike in a secure room?
You cannot enter the hotel with a bicycle. Despite our research, we did not find a secure short-term rental car park near the hotel. However, you will find free parking spaces in the street in the immediate vicinity of the hotel.
Is there a laundry or laundromat nearby?
Dry cleanng is at 4 rue de Surene
A CONCERN ? AN OBSERVATION !
Whatever the reason, to the extent of our availability and our products, notify the reception as soon as possible! We will do our best!
How to specify a particular request?
In the "comments" box. We will do our best to meet your request as best as possible.